What is Personal Information?
For example, personal information includes your name, age, e-mail address, preferences (such as asking to receive our newsletters or special offers) and, where applicable, payment details.
What Personal Information Do We Collect?
You can visit the Site or use the Services without telling us who you are or revealing any information about yourself, including your e-mail address. Our web server may collect information related to your visit to the Site or the Services, including the IP address and domain used to access the Site or the Services, the type and version of your browser, the website you came from to access the Site or the Services, the page you entered and exited at, any pages that are viewed by that IP address and what country you are from. We use this information to monitor the Site's and Services' performance (such as number of visits, average time spent per page, number of page views) and for our business purposes such as working to continually upgrade the Site and Services.
In addition, we may collect the personal information that you submit to us, such as your name, address and any other contact or other information that you choose to provide by:
- Registering as a member on the Site or for a Service;
- Submitting an Order on the Site;
- Submitting Shipping Details on the Site
Your personal information may also be collected when you participate in surveys or polls, or respond to special offers, give-aways or promotions on the Site. In addition, the Site may store your electronic chat and other communications as a necessary incident to the transmission and delivery of those communications and to prevent misuse of our Site and Services. Other information, such as your account status and choice of services, is created and maintained by the Site in the normal course of providing service to our members and other users.
Why Do We Collect, Use, and Disclose Personal Information?
In addition to the specific purposes that we may advise you of at, or before, the time that we collect your personal information, we may also collect personal information from you so that we may:
- Establish, maintain and manage our relationship with you;
- Enforce our Terms and Conditions, including investigating user conduct and, in some cases, banning a user temporarily or permanently from the Site or Services if that user engages in inappropriate conduct;
- Review and improve the products and services that we provide to you;
- Comply with your requests;
- Protect us against error, fraud, theft and damage to our goods and property; and
- Comply with applicable law or regulatory requirements.
Your personal information may be shared with our employees, contractors, consultants, affiliates and other parties who require such information to assist us with establishing, maintaining and managing our relationship with you or developing, operating and maintaining the Site and Services and for fulfilling and processing your order. In addition, your personal information will be disclosed or transferred to another party who will manage and process your banking information to complete your order in which you have placed on this Site.
Further, your personal information may be disclosed:
- As permitted or required by applicable law or regulatory requirements (for example, in response to a court order or a subpoena);
- To protect the rights and property of Spin Master;
- During emergency situations or where necessary to protect the safety of a person or group of persons;
- Where the personal information is publicly available; or
- With your consent.
You acknowledge and agree that access to and use of this Site and the Services is provided via the internet and that your information, including personal information, may be transferred across national borders and stored or processed in any country in the world. We may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.
We may send you E-mail.
From time to time we may e-mail important information to you regarding the Site or the Services (such as a change to our service offering), to provide you with an order confirmation and/or to provide you with a status update on your order.
In addition, where you request information from us or become a member of the Site or any of the Services, we may use the e-mail address that you provide to send you information about offers on products and services that we believe may be of interest to you. If you do not wish to receive such e-mails, you may opt out of receiving same by simply telling us when you give us your personal information or register with us. If you later change your mind, you may easily edit your "Account" at any time to indicate that you now wish to, or no longer wish to, receive these messages.
When you visit the Site or Services, we may place a "cookie" on the hard drive of your computer to track your visit. A cookie is a small data file that is transferred to your hard drive through your web browser that can only be read by the website that placed the cookie on your hard drive. The cookie acts as an identification card and allows the Site to identify you and to record your passwords and preferences. The cookie allows us to track your visit to the Site or Services so that we can better understand your use of the Site and Services so that we can customize and tailor it to better meet your needs. For example, our cookies help us to learn about the usage of the Site and Services by helping us to track how many visitors we have, how often they visit various sections of the Site and Services, and their geographic location.
Most web browsers are set to accept cookies. However, on most web browsers you may change this setting to have your web browser either: (1) notify you prior to a website placing a cookie on your hard drive so that you can decide whether or not to accept the cookie; or (2) automatically prevent the placing of a cookie on your hard drive. It should be noted that if cookies are not accepted, you will not be able to access a number of web pages found on the website.
Your Consent is Important to Us
In addition, you may change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting Spin Master using the contact information set out below. In some circumstances, a change in or withdrawal of consent may severely limit our ability to provide products or services to you. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer.
How is Your Personal Information Protected?
Spin Master endeavors to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to protect your personal information from loss and unauthorized access, copying, use, modification or disclosure.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while this Site and the Services strive to protect your personal information, we cannot warrant the confidentiality or security of any information you transmit to us, and you do so at your own risk.
What about Third Party Advertisements or Links to other Websites?
Our Site and Services does not contain links to other websites or third party advertisements.
Updating Your Personal Information
It is important that the information contained in our records is both accurate and current. If your personal information happens to change during the course of our relationship, please keep us informed of such changes.
In some circumstances we may not agree with your request to change your personal information and will instead append an alternative text to the record in question.
Access to Your Personal Information
You can ask to see the personal information that we hold about you. If you want to review, verify or correct your personal information, please contact Spin Master using the contact information set out below. Please note that any such communication must be in writing.
When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. We may charge you a fee to access your personal information; however, we will advise you of any fee in advance.
Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.
In the event that we cannot provide you with access to your personal information, we will endeavour to inform you of the reasons why, subject to any legal or regulatory restrictions.
Inquiries or Concerns?
If you have any questions or concerns about our privacy policies, please send an e-mail with your questions or comments to firstname.lastname@example.org or by mail:
c/o Spin Master, Ltd.
450 Front Street West
Toronto, ON M5V 1B6